On your dashboard, press “introduce new customer”. Fill in the details with the details the company will use to log in. the email address used must be the same as the email they sign up to.
They must sign up as a “trader contributor” (the second tab and second column). This will ensure both dashboards are linked.
I have been a CustomsLink customer for a few years and I am very impressed with their service. On Saturday I needed some documents urgently and they pulled out all the stops. A special thank you to Etanshu, he was excellent.
I cannot speak highly enough of the customs clearance agent Mel, great customer service and extremely helpful.
Customs documents are very challenging for someone like me who is not in the import/export business. However, Mel has been so unbelievably helpful over the years. No matter how tricky or last-minute my situation is, Mel always delivers a solution. The service I have received has been second to none. I would highly recommend.
Phoebe was brilliant, very helpful. Everything was sorted without fuss. Many thanks.
