Company Details

Journey Details

Customs Documentation

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For general customs advice on import & exports, please contact HMRC on 0330 322 9434.

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Where to find us

CustomsLink Ltd

  • Quarry Bank,
  • Chorley Road,
  • Walton Le Dale,
  • Preston
  • PR5 4JN
  • United Kingdom

Telephone

Office Hours

  • Monday - Friday 08.00-21.00
  • Saturday - Sunday 08.00-16.00

Frequently Asked Questions

CustomsLink (part of the Stena Line group of companies) is a cloud-based software platform and managed solution that enables users to make import and export customs declarations with the added benefit of using the same data to cover other necessary UK-EU port and border processes connected with ferry shipping to/from the UK.

The platform is accessible on smartphone, tablet and desktop and is online 24/7 to provide the solution to your customs clearance headaches. With an easy-to-complete user journey, supported by self-explanatory guides that help you, step by step through the process. Our aim is to ensure your wheels keep turning.

Find out more about CustomsLink

Anyone who is authorized by their business to make a customs declaration can do this, however it is important to note that only businesses based in a country are able to lodge a declaration there.

For example, a UK company cannot submit a declaration into French Customs (unless they have a French subsidiary or a French entity who is willing to act as a legal representative).

Find out more about where CustomsLink are able to help you complete your customs declarations here. 

Once you are registered, a member of our team will go through an onboarding process with you, including some tips on how to use the system. However, the CustomsLink platform is designed to be very simple and follows a step-by-step process. Every screen in the platform has a link to a ‘how-to’ video, meaning that those with even basic computer skills can complete an entry if they have the data to hand.

 

If you are a trader and importing goods, it is recommended you get a deferment account with HMRC so that you can defer payment of import duty and VAT until the end of the month.

If you do not have this, you can either pay the duty upfront via FASPAY, or use CustomsLink's deferment account.

Please note: from September CDS payment methods will be duty deferment account, cash account, immediate payment or guarantee. Find out more

Use our deferment account to avoid being stopped at port for duty payment, which will no doubt cause delays to your deliveries.

Contact our team for more information.

 

Yes, providing you have the licences required for the commodity you are shipping, you upload these with your declaration. Please contact our team for more information.