As long as you are the admin on the account, you can add users by going into “my account” on your dashboard.
From there, select "user maintenance" and on the next page scroll down and press "add user".
Please ensure the email address is the one they intend to use and the customer account (your business) is exactly the same.
After creating this account you can reset the password to give them their own access. On the user maintenance screen, find the new user and pressing “reset password”.
Phoebe was brilliant, very helpful. Everything was sorted without fuss. Many thanks.
I would just like to say a big thank you to Michael who has guided me through this customs process. With out his help and patience, think it could have been a different story. I just felt that service like this needs to be recognised. So thank you so much.
Really helpful and knowledgeable agent I spoke to Anna. I am new to all customs paperwork and how daunting it is. She explained everything so well.
Anna’s customer service was outstanding. She was friendly, attentive, and quick to resolve my issue. Her professionalism and clear communication made the entire experience smooth and stress-free. Truly excellent support.
