As long as you are the admin on the account, you can add users by going into “my account” on your dashboard.
From there, select "user maintenance" and on the next page scroll down and press "add user".
Please ensure the email address is the one they intend to use and the customer account (your business) is exactly the same.
After creating this account you can reset the password to give them their own access. On the user maintenance screen, find the new user and pressing “reset password”.
The CustomsLink team were amazingly helpful recently on a very fraught and last minute request. Mel and Phoebe mostly dealt with me, and even though I panicked they remained calm and helpful at all times. I would definitely recommend.
I called this morning and spoke to Mel. I haven't sent a truck from the UK to France before and was in a dilemma as the documentation I was given did not have a GMR document. Phoebe put all my information together and produced the GMR. Thank you both for making a bad day better. Much appreciated. Thank you for your swift response and hard work. I will be using CustomsLink in the future. 5 🌟 Many thanks again.
Very helpful, many thanks to Phoebe and Katie! We have used customs link for a few years and find friendly, knowledgeable staff to sort out documentation. Great job!
Our experience with customs link was very much positive. The staff were very kind, considerate, and helpful. They were professional in all their dealings with us. Many thanks.
