As long as you are the admin on the account, you can add users by going into “my account” on your dashboard.

From there, select "user maintenance" and on the next page scroll down and press "add user".

Please ensure the email address is the one they intend to use and the customer account (your business) is exactly the same.

After creating this account you can reset the password to give them their own access. On the user maintenance screen, find the new user and pressing “reset password”.

Latest News

...

HMRC Update - Instructions for moving goods using the Goods Vehicle Movement Service (GVMS)

HMRC is reminding hauliers and drivers to check and follow inspection instructions when moving…

...

HMRC Update - Electronic Travel Authorisation

Eligible HGV drivers travelling to the UK without a visa need an Electronic Travel Authorisation (…

...

Customs Clearance - What's New in 2026

2025 was an eventful year for changes to customs clearance requirements and regulation, and 2026…

...

HMRC Update : Import Control System 2 (ICS2) – act now to be ready by 31 December 2025

Import Control System 2 (ICS2) is the new IT system for submitting entry summary (ENS) declarations…

...

Douane (French Customs) update - ICS2 Road, Rail Vectors and Unaccompanied Trailers Important Reminder: End of Transition on 31 December 2025

The ICS2 transition period for road and rail vectors and for unaccompanied trailers ends on 31…

...

HMRC Update - CDS System Maintenance, Sat 13 - Sun 14 December 2025

Due to maintenance the Customs Declaration Service (CDS) will be unavailable to all users from…