Our Story

It began in the early Spring of 2019, during the Brexit and EU transitionary period. As the new and ever-changing customs requirements started to take effect, we recognised that there was an enormous lack of clarity around making customs declarations.

There was something missing: a RoRo customs specialist who can organise import, export, safety & security and goods movement declarations for hauliers, importers, exporters and more.

Shortly after, CustomsLink was born.

CustomsLink (part of the Stena Line group of companies) is a smart customs clearance broker based in Preston, Lancashire, providing customs services to businesses throughout the UK, Northern Ireland, Republic of Ireland and EU.

Whether you are a sole trader or large enterprise with high volumes, we work around you by offering -

  • a digital self-service platform (DIY-style), or
  • a managed service from our expert team (classic service), or even
  • a hybrid solution (the best of both worlds)

As further border and customs control changes come into play in 2024, CustomsLink continues to develop innovative solutions for our customers, including leading transport, glass manufacturing, car building and household goods producing companies.

We also offer a Haulier Border Toolkit including ENS, Port Passes (GMR, PBN etc) and MUCRs for everything a haulier needs to get through border port customs.

To discover how we can help your business, get in touch with one of our experts today.

CustomsLink: customs made simple.

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Latest Reviews

Reviewer avatar icon

Alessandro

5 Star Review

Fantastic service from Jess and Phoebe. We had an urgent matter and they made sure to help us in being quick, efficient and kind. Fantastic Job!! Thank you very much.

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Dan

5 Star Review

Cant rate these guys highly enough. Every single member of their team I interacted with was so helpful and responses, they really couldn't do enough for me! You never get this type of service these days! Thank you for all your help!!

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Harmanjot

5 Star Review

All the staff I have worked with at CustomsLink are very helpful. Ian Nicolson in particular went above and beyond and he is the sort of staff member that will keep my business for years. Very Knowledgeable and very happy to help. Thank you.

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Ben

5 Star Review

We found ourselves in a pickle at the port without the proper documentation and CustomsLink had us on our way within hours, amazing service.

Latest News

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HMRC Update - Implementation of the Windsor Framework now from 1st May 2025

UPDATE 19/03/2025"The implementation of the Windsor Framework, which covers new rules and…

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HMRC Update - Office of Transit penalties for missing MRN from 7th April 2025

From the 7th April 2025 the haulier responsible for bringing the goods into the UK may be liable to…

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Complete guide to ELO (the new French customs requirement)

From the 1st April 2025, an Enveloppe Logistique Obligatoire (ELO) will be used for GB to FR and FR…

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HMRC Update - SI Brexit downtime (17/03/25)

"We would like to inform you that due to a major maintenance operation, the SI BREXIT will be…

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DEFRA Update - Foot and mouth disease in Hungary - information for importers

Following confirmation on 7 March 2025 by the Hungarian Chief Veterinary Officer of the detection…

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DEFRA Update - Announcement of ABP safeguards for German animal by-products

FMD in Germany: Suspension of commercial imports of hay and straw and certain animal by-products…